• ITL USA
  • Dallas, TX
  • Information Technology
  • Full-Time
  • 8134 US-175 Frontage Rd

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Description About Infosys Consulting
Infosys Consulting is a global management consulting firm helping some of the worlds most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate todays digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at .
Telecoms Industry Business Process Architect (Digital Transformation)
Responsibilities:
  • Works with client to conduct diagnostics and analysis on major strategic issues in customer experience strategy, omni-channel strategy and sales effectiveness, product development.
  • Works with business and IT stakeholders to define business capabilities for customer journeys, advanced analytics and KPIs
  • Leads business and technology solution definition for Concept to Launch and/or Leads to Cash and/or Trouble to resolve business processes
  • Leads Design Thinking workshops, ethnographic research, customer journey mapping, experience design engagements
  • Manage the implementation team for solution design, development and testing
  • Manages communications with Director and VP level executives
  • Leads workshops with senior industry executives to help create a roadmap for solving their complex issues
  • Leads strategic digital transformation programs for telecoms/wireless service providers
  • Leads proposal development and pursuits for multi-million dollar programs.
  • Manages pipelines from opportunity identification to contract
  • Responsible for the program delivery on all types of consulting engagements that includes strategy definition, business process design and technology enabled transformation programs for telecoms clients

  • Basic Qualifications:
  • Bachelors degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 7 years of relevant work experience with three years of experience in comparable consulting services.
  • Strong telecoms industry domain expertise, strong leadership and communications skills
  • Must have experience in telecoms industry consulting, preferably from big 4
  • Must have experience delivering Digital Transformation projects implementing PEGA or SFDC for telecoms service providers like Verizon, AT&T, Sprint, T-Mobile, CenturyLink, Comcast, Charter, Cox Communications, Cablevision/Altice
  • Must have hands-on experience leading team size of 10-30 people to deliver projects for telecoms clients
  • Ability to travel 4 days a week to multiple local, state and national client locations.
  • U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

  • Preferred Qualifications:
  • Deep understanding of Telecom Industry Value Chain, Retail, and Customer Experience
  • Experience in Telecoms Products Management life cycle in Wireless, Wireline, Cable, Satellite sectors for Voice, Data, Video
  • Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary.
  • Ability to interact at all levels of clients organizations particularly with senior leaders at CXO level.
  • 10 years of experience playing similar role in a top tier management consulting company
  • MBA and Masters Degree is preferred


  • EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
    Associated topics: business advisory, business analyst, business intelligence, business systems, client, consult, market, marketing, sales, sap

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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