Position Overview TheCertified Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.
Who Would I Interact With? This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities? Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.
Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.
Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.
Documenting work performed on each vehicle on the repair order.
Maintaining an inventory of normal Technicians tools not normally inventoried by the Service department as special tools.
Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
Providing an exceptional customer experience to drive loyalty
How will I know if I am successful? The performance of a Certified Technicianis measured by achieving: Targeted production
Targeted Customer Satisfaction Index
What are the requirements for this job High School diploma or equivalent
2+ years experience as an automotive technician
Automotive technical training (varies based on store needs)
Attention to detail
Organization and follow-up skills
Valid in-state drivers license and have and maintain an acceptable, safe driving record
What are the opportunities for career growth? Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include: Master-Certified Technician
AutoNation is an equal opportunity employer and a drug-free workplace. Associated topics: business, director, facilities, general manager, luxury, manager facilities, representative, supervise, supervisor, supervisory
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.